Terms of engagement

1. Who provides the service

The consultation is contracted with:

• Company name: ALASKAR ABOGADOS, S.L.P. (Sociedad Unipersonal)
• Tax number (NIF): B93913689
• Registered office: Puerta del Sol 13, oficina 10, 5.ª planta — 28013 Madrid
• Email: sbahi@alaskarabogados.es
• Telephone: +34 722 80 54 00

The consultation is given by Amrou Sbahi Alaskar, a lawyer admitted to the Ilustre Colegio de la Abogacía de Madrid (ICAM) under number 142.437. You can verify this free of charge and without intermediaries in the ICAM public register: https://www.icam.es/censoColegiados/BuscaCenso.jsp

Full details and the applicable professional rules are set out in the legal notice on this site.

2. What you are contracting

These terms cover one individual legal consultation of 45 minutes, either in person at the office or by video call.

The consultation includes:

• A prior review of any documents you send far enough in advance.
• An assessment of your situation and of the options open to you, given straight, including when the answer is that there is no viable route.
• A fixed quote for the matter, should you decide to proceed.
• A written summary of what was discussed and of the next steps, which you receive at the end.

The fee is fixed: nothing further is charged afterwards for the consultation.

3. What it does not include, and what is not promised

The consultation is advice. It is not the handling of your matter, nor representation before any authority or court.

If, after the consultation, you decide to instruct us on the matter, that instruction is formalised separately, with its own engagement letter and its own quote, both accepted by you beforehand.

No outcome is guaranteed. Practising law is an obligation to apply proper means, not to deliver a given result: what is owed is diligence and knowledge, not a favourable decision. Nothing on this website, or in the consultation itself, should be read as a promise of success.

The assessment is made on the documents and information available at the time. If new facts or documents appear, the conclusions may change.

4. Fee, payment and invoice

• Consultation from within Spain: €50, taxes included.
• Consultation from outside Spain: €100, taxes included.

Payment is taken at the moment of booking, through the calendar’s payment gateway. The firm neither receives nor stores your card details: they are handled directly by the payment provider.

Payment alone does not confirm the appointment: the booking remains pending acceptance by the firm, normally within 24 hours. If it is not accepted, you are refunded in full.

You receive the invoice by email, made out to whoever made the booking.

5. How to book

Booking is done in the calendar on this website: you choose the day, the time and the language, expressly accept these terms, and pay.

You first receive an acknowledgement of your request. Once the firm accepts it, you receive an email confirmation with the date and time and, if the consultation is by video call, the connection link.

6. Documents sent in advance

If they do not arrive in time, the consultation still takes place on the date booked, but the prior review cannot be done in the same depth.

Your documents are handled in accordance with the privacy policy and are covered by professional secrecy, which binds the lawyer even after the relationship ends.

7. Rescheduling and cancellation

• More than 24 hours before: you may reschedule at no cost, or cancel and ask for a refund.
• Less than 24 hours before, or if you do not attend: no refund is due, save as set out in the following section on the right of withdrawal.

To reschedule or cancel, write to the email address above or use the link in your confirmation email.

If the firm has to cancel or postpone, you are offered a new date or a full refund, whichever you prefer.

8. Right of withdrawal

Because this is a distance contract with a consumer, you have 14 calendar days from booking to withdraw without giving a reason, under articles 102 and following of Real Decreto Legislativo 1/2007 (the Spanish consumer act).

The appointment usually falls within that period, so when booking you are asked to expressly request that the service begin before it ends. It is worth knowing what that means:

• If you withdraw before the consultation, you are refunded, less only the proportional value of work already carried out — in particular the prior review of your documents, if it has already been done.
• If the consultation has already been fully provided, the right of withdrawal is lost, under article 103.a) of the same act.

To withdraw it is enough to tell us by any means that leaves a record, at the email address above. No particular form is required, but you may use the official model in annex B of Real Decreto Legislativo 1/2007.

The refund is made by the same means of payment and within 14 calendar days of your notice.

9. Language of the contract

These terms are available in Spanish, Arabic, English, French, Russian, Turkish, Simplified Chinese and German, and you may contract in any of them.

The versions were each written separately to say the same thing, not translated from one another. Should any discrepancy appear between them, the Spanish version prevails, as it is the language of the legal system governing the contract.

10. Complaints, claims and applicable law

If you are not satisfied, please come to the firm first, by any of the means given above.

You may also complain to the Ilustre Colegio de la Abogacía de Madrid, which holds disciplinary jurisdiction over the conduct of its members, and to the consumer authorities of your region.

These terms are governed by Spanish law. If you are contracting as a consumer, you keep in any event the rights granted to you by the law of your habitual residence, and you may bring proceedings in the courts of your domicile.

11. Changes to these terms

These terms may be updated. Each booking is governed by the terms in force and accepted by you at the moment you made it: later changes do not affect it.